Kirova Exchange Policy

At Kirova, we value your satisfaction and aim to provide you with the best shopping experience.

⚠️ Important: NO RETURNS ACCEPTED

Exchange Policy

We offer a 7-day exchange policy from the date you receive your order.

Please note: Only 1 exchange is allowed per order.

To be eligible for an exchange, the item must be:

• Unworn or unused

• Have all original tags attached

• In the original packaging

• Accompanied by a receipt or proof of purchase

Customers are required to provide an unboxing video of the parcel, along with a 360° view clearly showing the product from the front and back sides.

Size Exchange

Customers can request a size exchange within 7 days of delivery.

• The item must pass our quality check before the replacement is dispatched.

• No courier charges will be applied for exchanges.

• Only one size exchange is allowed per order.

Exceptions for Exchange

Exchanges will only be accepted in the following cases:

• The product received is damaged or defective.

• The issue is reported within 48 hours of delivery.

Exchange Process

• The returned product will undergo a quality inspection.

• Once the exchange is approved, the replacement product will be dispatched.

Customers should send the product to the following address:

Kirova
FIRST FLOOR, RZ-901-B/24, F/F FLATE NO 204, KH-450,
TUGHLakabad Extension,
New Delhi, Delhi – 110019

Refund Policy

Cancellations & Refunds

Orders cannot be cancelled or refunded once they have been processed.

Store Credit Refunds

Refunds will only be issued in the form of store credit under the following circumstances:

• If the order is not delivered within 30 days due to Kirova's inability to ship the order.

• If the shipping location is unserviceable by our courier partners.

No Refund for Damaged Products

Damaged or defective products are eligible for exchange only, subject to the conditions mentioned in our Exchange Policy.

Refund Exclusions

Refunds or store credits will not be provided in cases such as:

• Incorrect or insufficient address entered by the customer.

• Recipient being unavailable at the delivery location.

• Refusal to accept delivery.

• Customer dissatisfaction after successful product delivery.

• Force majeure events, including natural disasters, strikes, or other circumstances beyond our control.

• Product damage or tampering caused by the customer.

Refund Timeline

Once a refund or store credit has been approved, it will be processed within 7–10 business days.

Contact Us

For any questions, exchange requests, or customer support, please contact us:

Kirova

Email: kirova0007@gmail.com
Phone: +91 92669 67662
Business Hours: 10:00 AM – 06:00 PM

Address:
FIRST FLOOR, RZ-901-B/24, F/F FLATE NO 204, KH-450,
TUGHLAKABAD EXTN.,
New Delhi, Delhi – 110019